Professionalism and ethical practice
We are a group of therapists who are registered with our appropriate professional bodies which include the Health Care Professions Council (HCPC), the British Association of Counsellors and Psychotherapists (BACP) and the United Kingdom Counsel for Psychotherapy (UKCP). We abide by the Codes of Practice of these organisations.
Confidentiality
The existence and the content of our meetings are treated as confidential, with some notable exceptions.
The main exception to this is that, from time to time, we discuss the content of sessions with colleagues as a means of peer supervision. This is within professional confidential relationships in which care is taken to withhold or disguise identifying details.
The other possible exceptions to confidentiality are:
- That to withhold information could result in harm to yourself, your child or others.
- That we are required to do so by a court of law.
Duration and termination
At the initial assessment, we will discuss with you how many sessions may be required and we will commit to seeing you for this number of sessions. You may, of course, finish seeing us at any time. We ask that you give us a session’s notice of your decision to stop as it is better to plan the ending in advance if at all possible.
Cancellations
If you wish to change the time of a session, please let us know at least 48 hours in advance and we will do our best to find an alternative slot. If you fail to give us less than 48 hours’ (weekdays) notice, we will need to charge you for the session because we will not be able to meet anyone else during that time and will need to cover our costs.
If we are unable to conduct the session, we will give you as much notice as we are able. We will only cancel at short notice (less than 48 hours) because of unforeseen circumstances such as ill health.
Payment of fees
Some of our team are specialist health providers for the following health insurers - Aviva, Cigna, and WPA. Please confirm with your health insurer prior to the initial assessment that they are willing to cover the cost of the session; you may need to seek further authorisation after the assessment for payment of subsequent therapy sessions. It is your responsibility to ensure that your health insurer has agreed to pay for each of the sessions provided as you will be liable for the cost of these otherwise.
All therapists will invoice you or your insurance company directly, and payment can be made by bank transfer if you are paying directly.
Notes
*There is a charge of 2% for credit cards and 50p for debit card transactions
** They will write to you 45 days after non-payment of an invoice, and again at 60 days. At this point, they will instruct a debt collection agency if payment is not made within 7 days
Data Protection and Privacy Policy
Please see our page on data protection and privacy